FAQ

Frequently Asked Questions

Curious about how our technology works and if it’s the right fit for your event? Explore the answers to our most frequently asked questions about selecting and using our products below.

Basic Questions

What services does SOFFA provide?

We do below 2 kinds service:

1) OEM: Clients provide Gerber file, software and BOM list, we manufacture PCBA.

2) ODM: Clients provide function descriptions, and we will develop the hardware, software and PCBA production.

3) Turn-key solution for both outer enclosure and PCBA electronics: clients provide electronics function descriptions and enclosure sketches, and we will work on mechanical designing, PCBA developing, prototypes, tooling, assembly, testing, packing and delivery.

What files you required for quotation?

1) PCBA production: Gerber file and BOM list, testing and packing requirements.

2) PCBA development: detailed function descriptions in word file.

3) Enclosure and PCBA development: detailed function descriptions in word file and sketches in JPG or AI file.

How long does a PCBA prototypes take?

1) If clients provide Gerber file and BOM list, it takes as fast as 3 days.

2) If we develop PCBA, it takes around 3 days to 15 days depending on how complicated the functions.

How can you ensure the quality?

First, IQC will check all incoming raw materials before SMT production.

Second, there is Initial Sample Inspection before mass production. If all OK, the mass production will be arranged.

Third, during each SMT process, there are routing inspector and each process in-charging person eye checking welding points and parts.

Last but not the least, there are X-ray, AOI, magnifier, customized fixture functions tests after SMT finished, as well as eye checking during DIP, ICT (In-Circuit Tester) and FCT (Function Check Test ) by customized fixture after reflow, eye checking during cleaning and before packing processes.

What is your defective rate in mass production?

less than 0.2%.

How to do with defected products?

Firstly, there is 0.3% spare based on your order.

If you received defectives more than 0.3% from mass production, we will send you equal quantity for replacement by DHL air on our charge.

How can I contact you for a quotation?

Please send us an email: soffa at soffa.cn

or whatsapp /phone call us at 0086 158 2045 0819.

Ordering & Customization

Do you offer custom LED products?

Yes! We specialize in custom LED products, including K-pop lightsticks, LED wristbands, wireless DMX512 interactive LEDs, and more. We provide design, development, and manufacturing support for customized orders.

What is your minimum order quantity (MOQ)?

MOQ depends on the product. For standard LED products, MOQ is 500-1000 pieces. For highly customized products, it may vary—please contact us for details.

Can I add my logo, colors, or custom design?

Yes! We offer a full range of customization services, including logo printing, custom colors, engraving, and packaging customization.